Support

Help with recording, permissions and Both Sides Pro.

When you contact us, include your iPhone model, iOS version, app version and the steps that led to the issue. A description is usually enough; attaching photos or videos is optional.

Restore Pro

Open the Pro screen in the app and tap Restore purchases. Use the same Apple Account that made the purchase. A monthly subscription renews automatically until cancelled. Lifetime Pro is a one-time purchase with no renewal.

Manage or cancel a subscription in iPhone Settings → your Apple Account → Subscriptions. Deleting the app does not cancel a subscription. For an Apple purchase refund request, visit Apple’s Report a Problem.

Camera and microphone access

Open iPhone Settings → Apps → Dual Camera to review permissions. Camera access is required to record. Microphone access is needed only when recording sound. Permission to add to Photos lets the app save your recordings.

Recording with two cameras

Simultaneous capture depends on your iPhone and the combinations of formats supported by Apple’s MultiCam system. A format available to one camera may not work with two cameras at once. The app lists supported combinations.

Higher frame rates need more light. Heat, low storage and interruptions can affect recording. For a quality issue, tell us which resolution, frame rate and camera you used, and whether it affects the preview, the saved file or both.

Your media

Recordings are saved on your device. The gallery button opens Apple’s photo picker. Sharing happens only when you choose a recipient or service in the share sheet.

Never send us your Apple Account password, verification codes or card details.